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SHIPPING & DELIVERY POLICY

Last updated June 19, 2023

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Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

In-Store Pickup

 

In-store pickup is available for all products. Pickups are available Tuesday-Friday 10:00-17:00, Saturday 10:00-15:00.

 

Free Shipping

 

We offer free standard, 3-5 working days shipping on all orders. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

DO YOU DELIVER INTERNATIONALLY?

 

We do not offer international shipping.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

 

Shipping is available to mainland UK only.

 

Orders cannot be shipped to P.O. Boxes

 

Orders only ship on business days (Tuesday-Friday)

 

PREPARING TO ACCEPT PALLET DELIVERIES

 

You must notify us in advance of any delivery difficulties, which may be expected. This includes narrow road access or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space and access is required.


Delivery vehicles for ovens range from 7.5 tonne lorry upwards. If you require a small, 7.5 tonne lorry for delivery, you must submit a small vehicle request by contacting info@marlowstoves.co.uk after placing your order. We cannot guarantee delivery vehicle sizes as they are provided by third parties outside of our control.


Delivery is a KERBSIDE delivery, meaning the driver will remove the pallet off the vehicle with a tail lift and move the pallet by pallet truck only on hard standing, level ground. It is NOT the driver’s responsibility to move or assemble your products beyond the kerb as they are not insured to do so.


If, for any reason, the delivery cannot be completed due to absence of recipient at address, unsuitable delivery conditions or otherwise, the goods will be returned to depot and a re-delivery charge may apply at full price.

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WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by:

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