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RETURNS POLICY

Last updated June 19, 2023

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Thank you for your purchase. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at  info@marlowstoves.co.uk and we will advise you on the returns process for your product(s).

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Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned or exchanged:

  • Non-faulty items

  • Sale items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note:

  • Sale items are FINAL SALE and cannot be returned.

  • Upon arrival if there is any present or visible damage to the product(s), refuse receipt by refusing signature and return with the driver with reason of refusal along with the co-signature of the driver. DO NOT sign if damaged. DO NOT accept goods as "damaged in transit".

  • Contact us within the same day to report damages and ensure fast replacement of your product(s).

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

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